r0ok Clothing Co collects any Personal Information regarding a specific person. This information includes, but is not limited to name, address, telephone number, email address, birth date, information about the person’s activities and purchases. This also includes sensitive information, such as your credit card number.
THE INFORMATION WE GATHER
At r0ok Clothing Co, we collect and store your personal and transactional information in our customer database. This information is used to process your transactions, and cater to your customer service requests. You may also receive both printed and electronic communications from us about new products, discounts, and special promotions.
AGGREGATE DATA AND INFORMATION USAGE
Along with personal information, we collect and store records about the products purchased pages viewed by all visitors to our website. This data is aggregated to provide us with specific shopping trends on our website. Our Web servers automatically collect information about each visitor who requests r0ok Clothing Co Web pages, including your computer’s IP address. Through the use of this information, we are able to tailor a unique shopping experience for our customers.
CLICK-STREAM DATA AND COOKIE TECHNOLOGY
Click-Stream information is used to process your order and ensure delivery to you. This information will allow us to see how what pages are visited and what features are used. In addition, this information is aggregated to disseminate current shopping trends of our consumers. This information will not reveal your identity or be linked to you personally. r0ok Clothing Co may also utilize cookies to analyze data as well. Any information that these third parties collect via cookies and action tags is completely anonymous. We use this information to complete, analyze and support your purchases from r0ok.com and use of the r0ok.com web site to comply with any requirements of law and to determine the commissions for our Affiliates. This information may be provided only to our staff and any third-party involved in the completion of your transaction.
EMAIL SUBSCRIPTION PREFERENCES
Providing r0ok Clothing Co your e-mail address opts you in to receive r0ok Clothing Co e-mail newsletters. You may choose at any time to discontinue receiving e-mail newsletters by opting out or unsubscribing. r0ok Clothing Co will not rent, sell or give your e-mail address to any other organization for the purposes of marketing or solicitation. r0ok Clothing Co will need to supply your e-mail address to specific service providers who deliver e-mail on our behalf. However, third-party service providers are contractually prohibited from using your information for any purpose other than in accordance with the terms of their agreements with r0ok Clothing Co.
*Please note: You may be contacted by email, mail, or telephone regarding any placed order on r0ok.com
Text Marketing and notifications:
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
COMMUNICATIONS FROM LIFTED RESEARCH GROUP OTHER COMPANIES
r0ok Clothing Co uses third-party companies to help us provide products and services to you, to assist in market research, to manage personal and sensitive information, or to fulfill promotions and communicate with you. r0ok.com is not responsible for privacy practices of these companies. All companies that work with r0ok Clothing Co are restricted from using any information in any manner other than providing you with the products and services available from r0ok Clothing Co.
r0ok Clothing Co will release account and other personal information when we believe release is appropriate to comply with the law, or protect the rights, property or safety of r0ok.com, our users or others.
By using the r0ok.com web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. We may change our Privacy and Security Policy by posting a new version of the policy on this page, which it is your responsibility to review frequently.
INTERNATIONAL SHIPPING POLICIES
Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico. Your Shipping charge and service will vary based on package weight and country of destination. All packages shipping internationally cannot exceed 4lbs.
Please allow 10-25 business days for orders shipping internationally to be delivered.
Customs and Duties
All applicable custom fees, taxes and duties are the sole responsibility of the customer Custom authorities require that we state the value of your order directly on your package this price is calculated by the retail cost. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.
Orders shipping to international PO Boxes will be sent via USPS first-class. Tracking numbers are available through USPS until international package leaves the United States. Once your package leaves the United States it is then in the hands of your local post office and will not have a tracking number.
Packages going to Australia will be handed off to:
Australia Postal Corp -613 8847 9045
Packages going to the UK will be handed off to one of the two listed below:
Parcel Force- 08448 00 44 66
Royal Mail- 08457 740 740
All prices shown on the r0ok.com website are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and r0ok.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.
Please note: Packages are shipped out on business days. The following are holidays and considered to be non-business days:
• New Year’s Day
• Martin Luther King’s Birthday
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• The Day After Thanksgiving Day
• Christmas Day